Sentinel Storage - Coquitlam Schoolhouse

Our office had a rushed move and needed to store large items within a short timeframe. We found Sentinel via Google and decided to give them a try. At every step of the way, the Sentinel Schoolhouse team was incredibly helpful and supportive with all of our questions and concerns. They were transparent throughout the entire process and were upfront about costs. As it was our first experience using a storage unit, I wanted to give a special shout-out to managers, Alex Vasilyev and Derek Jang. Alex scheduled an in-person tour to show me the units and gain a better sense of the facility. He also tried to identify better storage options for our items. Derek had multiple phones calls with me to walk me through all the paperwork and was able to consolidate our storage units within the same building for ease of furniture transportation for our movers. Derek also assisted us on the day of the move to ensure we were all good to go. I cannot express how amazing this experience has been. Every team member we have interacted with has been kind and patient. If you are looking for a storage facility, you are in great hands with Derek and Alex!

I've now used Sentinel Storage twice—once in Victoria a while back and more recently here in Vancouver. I can confidently say I'm a loyal customer after this experience! The Coquitlam Schoolhouse location in Vancouver has been outstanding. Derek, the manager, has been incredibly kind and professional from the start, always quick to address any questions or concerns I had. You definitely won't feel left on your own during the process! The location is convenient, and the storage units are clean and well-maintained.

I just wanted to take a moment to share some heartfelt feedback about Derek ( Store Manager) and incredible team ( especially Alex). From the very beginning, they’ve been absolutely amazing and so supportive. Their willingness to listen, understanding, and positivity have made such a huge difference for us. When we came to the Sentinel, we honestly couldn’t have imagined how much Derek team would step up to help us, especially during such a challenging time when we truly needed it. The way he has gone above and beyond to assist us is something we will never forget. The service here is outstanding, the management is incredibly kind and attentive, and every staff member we’ve interacted with has been so helpful and approachable. It’s rare to find such a supportive and compassionate environment, and we feel so fortunate to have experienced it. Thank you so much for everything you do guys—it means more than words can express. You and your team are truly one of a kind!

This was my first time ever renting a storage unit, and Derek (the manager) made the whole process smooth and easy. Super friendly guy to talk to as well. Will be coming back in the future

The manager here, Derek, is the best example of premium customer service I've ever witnessed. This was my first time renting a storage unit and since the beginning he's been (and continues to be) incredibly helpful, and very accommodating to my specific needs. This is exceptional customer service!! Thanks Derek!!